Introduction
Welcome to RBM Outdoors® (rbm-outdoors.com), your trusted provider of premium inflatable tents, hot tents, and outdoor stoves. By accessing or using our website, purchasing our products, or engaging with our services, you agree to comply with and be bound by the following Terms and Conditions. Your satisfaction and safety are our highest priorities, which is why we encourage you to carefully review this document in its entirety before making any purchases.
These Terms and Conditions govern your relationship with RBM Outdoors® and apply to all transactions, interactions, and engagements with our brand, whether through our website, authorized retailers, or direct communications. If you do not agree with any part of these terms, please refrain from using our website or purchasing our products.
Definitions
For clarity throughout this document, the following terms are defined as:
- “Company“, “we“, “our“, or “us” refers to RBM Outdoors®, the brand and business entity operating under the domain rbm-outdoors.com.
- “Customer“, “you“, or “your” refers to any individual or entity accessing our website, purchasing our products, or engaging with our services.
- “Products” refers to all items available for purchase, including but not limited to inflatable tents, hot tents, camping tents, outdoor stoves, and related accessories.
- “Website” refers to rbm-outdoors.com and all associated content, functionality, and services.
- “Terms” refers to these Terms and Conditions in their entirety.
Account Registration
Account Creation
When creating an account on rbm-outdoors.com, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify RBM Outdoors® of any unauthorized use of your account or any other security breach.
Account Responsibilities
You agree not to:
- Share your account credentials with others
- Create multiple accounts for deceptive or fraudulent purposes
- Use the account of another user without permission
- Provide false information when registering
We reserve the right to suspend or terminate accounts that violate these terms or engage in any activity that we deem inappropriate or harmful to our business or other customers.
Product Information and Availability
Product Descriptions
We strive to provide accurate and comprehensive descriptions of our products, including inflatable tents, hot tents, and outdoor stoves. However, we do not warrant that product descriptions, images, pricing, or other content on our website are error-free, complete, reliable, current, or free from technical inaccuracies or typographical errors.
Availability and Pricing
All products are subject to availability. We reserve the right to discontinue any product at any time and to limit quantities of any product ordered. Prices for our products are subject to change without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of any product.
Color Variations
Please note that actual colors of products may vary slightly from those displayed on your screen due to differences in monitor calibration and display settings. We make every effort to represent our products accurately, but cannot guarantee exact color matching between digital images and physical products.
Ordering and Payment
Order Acceptance
Your order constitutes an offer to purchase our products. All orders are subject to acceptance by RBM Outdoors®. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or identification of potential fraud or abuse.
Payment Methods
We accept various payment methods as indicated on our website during the checkout process. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete.
Price and Tax
All prices displayed on our website are in the designated currency and do not include taxes, shipping fees, or other charges unless explicitly stated. Applicable taxes, duties, and shipping fees will be added to your total purchase amount and displayed during the checkout process before you complete your purchase.
Order Confirmation
After placing an order, you will receive an order confirmation email. This email confirms that we have received your order but does not constitute acceptance of your order. We will send a separate shipping confirmation email once your order has been accepted and processed for shipping.
Shipping and Delivery
Shipping Methods
We offer various shipping methods as outlined during the checkout process. Shipping times and costs vary based on your location, the shipping method selected, and product availability. We strive to process and ship all orders promptly, but do not guarantee specific delivery timeframes.
International Shipping
For international orders, you are responsible for any customs duties, taxes, and other charges imposed by your country of residence. We are not responsible for delays caused by customs processing, international shipping disruptions, or other factors beyond our control.
Delivery Risks
Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
Shipping Address Accuracy
You are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided by customers. Address changes requested after an order has been processed may incur additional shipping charges.
Returns and Refunds
Return Policy
We want you to be completely satisfied with your purchase. If you are not entirely satisfied, you may return eligible products within 30 days of delivery for a refund or exchange, subject to the following conditions:
- Products must be in their original, unused condition
- All original packaging, tags, and accessories must be included
- A valid receipt or proof of purchase must be provided
- Customer is responsible for return shipping costs unless the return is due to our error
Return Process
To initiate a return, please contact our customer service team at the email address provided on our website. You will receive instructions on how to proceed with your return. All returns must be authorized by our customer service team before shipping items back to us.
Non-Returnable Items
Certain items cannot be returned, including:
- Products that have been used, assembled, or installed
- Products showing signs of wear, damage, or misuse
- Custom or personalized orders
- Clearance or sale items (unless otherwise specified)
- Items missing original packaging, tags, or accessories
Refund Processing
Refunds will be issued to the original payment method used for the purchase. Processing times for refunds may vary depending on your payment provider and may take up to 14 business days to appear on your statement. Shipping charges are generally non-refundable unless the return is due to our error.
Product Warranty
Warranty Coverage
RBM Outdoors® provides a limited warranty on all products against manufacturing defects in materials and workmanship under normal use for a period specified on the product page or packaging. Our warranty ensures that your outdoor adventure gear meets the high standards you expect and deserve.
Warranty Claims
To file a warranty claim, please contact our customer service team with your order number, a description of the defect, and photographs documenting the issue. We will evaluate your claim and determine whether repair, replacement, or refund is appropriate based on our warranty policy.
Warranty Exclusions
Our warranty does not cover damage resulting from:
- Improper use, care, or storage
- Accidents, abuse, or neglect
- Normal wear and tear
- Natural disasters or extreme weather conditions
- Unauthorized repairs or modifications
- Failure to follow care and maintenance instructions
Extended Warranties
For certain products, we may offer extended warranty options at an additional cost. Details regarding extended warranties, when available, will be provided on the relevant product pages.
Intellectual Property
Trademark and Copyright
All content on rbm-outdoors.com, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of RBM Outdoors® or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. The compilation of all content on this site is the exclusive property of RBM Outdoors®.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website. This license does not include:
- Modifying or copying the materials
- Using the materials for any commercial purpose
- Attempting to decompile or reverse engineer any software contained on our website
- Removing any copyright or other proprietary notations
- Transferring the materials to another person or “mirror” the materials on any other server
User-Generated Content
By posting reviews, comments, or other content on our website, you grant RBM Outdoors® a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media.
Privacy Policy
Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and protect your personal information. By using our website or purchasing our products, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.
Product Use and Safety
Intended Use
RBM Outdoors® products are designed for specific outdoor recreational purposes as described in product listings and accompanying documentation. Using our products for their intended purposes ensures both optimal performance and user safety. Use of our products for purposes other than those intended may void warranties and could pose safety risks.
Safety Guidelines
For your safety, always follow the assembly, use, and maintenance instructions provided with each product. Our inflatable tents, hot tents, and especially outdoor stoves require proper handling to prevent accidents. Pay particular attention to:
- Proper ventilation requirements for stoves
- Fire safety precautions
- Weight and load capacity limitations
- Weather condition suitability
- Proper anchoring and securing methods
User Responsibility
You assume all risk and responsibility when using our products. We strongly recommend familiarizing yourself with outdoor safety practices and emergency procedures before embarking on outdoor adventures with our equipment.
Child Safety
Our products are not toys and may contain small parts or present hazards to children. Adult supervision is required when children are present around our products, particularly stoves and heating equipment.
Limitation of Liability
Disclaimer of Warranties
To the maximum extent permitted by applicable law, all products, services, and website content are provided “as is” without warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Limitation of Damages
Under no circumstances shall RBM Outdoors® be liable for any direct, indirect, special, incidental, consequential, or punitive damages arising from your use or inability to use our products or website, even if we have been advised of the possibility of such damages. This includes, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses.
Maximum Liability
In no event shall our total liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you to RBM Outdoors® for the specific product or service giving rise to the claim.
Force Majeure
We shall not be liable for any failure to perform our obligations under these Terms if such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, war, civil unrest, labor disputes, or other unforeseen events.
Indemnification
You agree to indemnify, defend, and hold harmless RBM Outdoors®, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing our website or using our products under your account.
Dispute Resolution
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which RBM Outdoors® is registered, without giving effect to any principles of conflicts of law.
Arbitration
Any dispute arising from or relating to these Terms, our website, or our products shall be finally settled by binding arbitration administered by a recognized arbitration authority under its applicable rules. The arbitration shall take place in the location of our principal place of business, and the language of arbitration shall be English.
Class Action Waiver
You agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis. Neither you nor we will seek to have any dispute heard as a class action, private attorney general action, or in any proceeding in which either party acts or proposes to act in a representative capacity.
Injunctive Relief
Notwithstanding the foregoing, RBM Outdoors® may seek injunctive or other equitable relief to protect its intellectual property rights in any court of competent jurisdiction.
Changes to Terms and Conditions
We reserve the right to modify these Terms at any time, effective upon posting the updated terms on our website. Your continued use of our website or products after such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to stay informed of updates.
Severability
If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.
Contact Information
If you have any questions or concerns regarding these Terms, our products, or our services, please contact us at:
RBM Outdoors®
Website: rbm-outdoors.com
Email: [email protected]
Address: 7230 Montagne Circle, Anchorage, AK
Conclusion
By using our website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms constitute the entire agreement between you and RBM Outdoors® regarding your use of our website and products, superseding any prior agreements.
Thank you for choosing RBM Outdoors® for your outdoor adventure needs. We value your business and are committed to providing high-quality products that enhance your outdoor experiences. Happy camping!
